Use the insurer’s secure claims channel
Start with the insurer and product shown on your policy. MyAflac supports online claim submission and status tracking for eligible Aflac policies. Some group, dental, life, Medicare Supplement and third-party products use different administrators.
Do not send medical records, Social Security numbers or claim documents through the HQINS inquiry form. Use the secure channel identified by your insurer.
Prepare your claim
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After you submit
The insurer may request additional documentation. Track the status and respond through the designated channel. A submission is not a guarantee of payment, and processing time varies.
If you disagree with a decision, review the explanation, your policy and the insurer’s appeal instructions and deadlines. HQINS can help direct you to the appropriate support resource.